Order Status & Shipping

Where do you Ship to?

  • We’re happy to say that we ship to most states in the USA, including Washington, DC!
  • To be specific, we are able to ship to: AZ, CA, CO, CT, DE, DC, FL, GA, ID, IL, IN, KS, ME, MD, MA, MI, MN, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OR, PA, SC, SD, TN, TX, VA, WA, WV, WI, and WY.
  • If you don’t see your state listed here, then it means that we are barred by state regulations.

How long does shipping take?

  • We offer unlimited free shipping to our VIP members. It typically takes 5 to 10 business days.
  • We process your order in our warehouse in Southern California each Wednesday.
  • Your package will then be delivered on Thursday via UPS. You will receive a notification with tracking information (typically on Thursday night or Friday morning).
  • Once you receive your notice, it will take 1 to 5 business days to reach you (typically less than 48 hours on the West Coast).

Where is My Order? How do I Track it?

  • When you place an order, you will receive a confirmation email and the status of your order will be “Processing.”
  • We process your order in our warehouse in Southern California each Wednesday.
  • When your order ships, the status will move to “Completed” and we will contact you with a shipping confirmation and UPS tracking information.

Do I have to sign for my shipment?

  • We’re required by law to make sure someone 21 or older signs for the wine. We completely understand that it’s difficult to always be around when your delivery comes.
  • So we suggest shipping orders to a business address or a UPS store for pick up. Changing your address helps make sure that UPS delivers on the first attempt. Then, you can pick up your order when it’s convenient for you! To manage your order, you can create a free account with UPS here: https://www.ups.com/mychoice/welcome.html https://www.ups.com/mychoice/welcome.html
  • And you can change your shipping address by following these simple steps:
    • Log into your account here
    • Scroll down to “Personal Details”
    • Click on “Edit Delivery Address”
    • Edit your current address and save changes

An item is missing from my order. What should I do?

  • If you received an incomplete package, it is possible that we may have sent your items in separate packages. Please check your emails to see if any items will be arriving separately.
  • There may have been an error on our part, in which case please let us know. We’ll investigate right away and come back to you with a resolution.
  • You can contact our team here with the order number and the missing item’s name. We’ll be more than happy to help!

Can I update or change my shipping address for an order?

  • You can update your shipping address: update your address here
  • If your package cannot be delivered due to an incorrect address, it will be returned to our warehouse.
  • You can contact us to arrange a new delivery here
  • For future orders you can change your shipping address by following these simple steps:
    • Log into your account here
    • Scroll down to “Personal Details”
    • Click on “Edit Delivery Address”
    • Edit your current address and save changes

Do you ship to P.O. boxes?

  • We are required by law to make sure someone 21 or older signs for the wine, so we cannot ship to P.O. Boxes.
  • But we understand that it’s often difficult to be around when your delivery comes.
  • You can change your shipping address by following these simple steps:
    • Log into your account here
    • Scroll down to “Personal Details”
    • Click on “Edit Delivery Address”
    • Edit your current address and save changes

What happens if my shipment is returned?

  • If your package cannot be delivered due to an incorrect address, please contact us here
  • A refund of store credits will be issued on your account
  • You can use this store credit to place a new order, with the correct address